Placing an Order
Ordering from steercrazy.com is easy. Simply navigate to a product's web page, choose the correct product from the drop down list and select the ADD TO CART button. If applicable, select any of the desired product options (i.e. color, size, etc.) found on the Product Options page and click CONTINUE. Your shopping cart will be displayed after each item is added so that you can review your order. When you have finished adding items to your shopping cart, select the CHECKOUT button and complete checkout stages 1 (customer information), 2 (shipping and payment selection) and 3 (payment information).
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After Placing an Order
After placing your order, an automated email confirmation containing your order information, will be sent immediately to the email address you entered in the billing information.
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Price Changes
Steer Crazy Enterprises, will strive to keep prices on this website updated and accurate, but steercrazy.com still reserves the right to change prices at any time.
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Shipping Information
All in-stock items are shipped via United Parcel Service (UPS). Shipping rates for your order are automatically added during the checkout process (once your shipping address has been determined). Rates are based on order amounts.
If the product ordered is in-stock, we make every attempt to ship your package within 24 hours of receiving your order. However, even though our online store remains open, we may not be open for business in our physical offices. We do not ship on Saturdays, Sundays or holidays. Should your order be placed at one of these times, it will be shipped immediately upon our return. Please allow 7-10 days for product Arrival.
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Backordered Items
Occasionally, an item we sell is out-of-stock and we need to re-order the item. These circumstances may delay the processing and shipping of your order. If we find an item on your order that is unavailable for shipment, we will contact you via email to inform you that the item is out-of-stock. We apologize for such inconveniences and try diligently to prevent them from occurring. If you need more information about backordered items, please complete an Online Support Form or call us, Monday - Friday at 1.800.932.193.
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Return Policy
Steer Crazy Enterprise honors a 30 day money-back guarantee policy to all customers. If you are not satisfied with your purchase, you may return your products for a full refund minus shipping and handling charges (a restocking fee may apply and you are responsible for shipping Steer Crazy Enterprise the returned product).
Before returning any product to Steer Crazy Enterprise, you must first obtain a Return Material Authorization (RMA) number. To request an Return Material Authorization (RMA) number please contact a support representative at 1.800.932.1932 or Online Support Form.
Merchandise must be returned in resalable condition, in the original packaging material with all instructions, accessories and warranty cards. The RMA number should be clearly marked on the outside of any product returned to Steer Crazy Enterprise. Once Steer Crazy Enterprise has inspected all returned items, the necessary credit and refund will be issued.
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Product Warranties
Most products come with a 30-day replacement policy. After this period, the manufacturer's warranty applies and customers need to contact the manufacturer for repair or replacement of the item. Please note warranties do not cover breakage or damage to the product resulting from customer abuse.
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Damaged Merchandise
If an order arrives damaged, please notify Steer Crazy Enterprise within 24 hours of delivery. The product and all packaging material must be retained until the matter is resolved with UPS.
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Territory Restrictions
Orders may be placed only by residents of the continental United States and will be sent only to locations in the continental United States. In addition, manufacturers' territory restrictions may apply to certain products sold by ULVA.
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Taxes
Texas residents will be charged state sales tax. This amount may be reviewed at checkout.
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Frequently Asked Questions
Q. How can I check my order status?
A. It's easy. Complete an Online Support Form or call us, Monday - Friday 1.800.932.1932. We'll provide you with the lastest information about the status of your order.
Q. When will I receive my order?
A. When your order is shipped, we will provide you with your order's UPS tracking number via email. Enter your order's UPS tracking number at www.ups.com to find the latest details regarding the shipping status and location of your order.
Q. Can I make changes to my order after it has been submitted?
A. You are able to change or cancel your order after you place it but only if the order has not yet been packed and prepped for shipping or shipped. If you would like to make a change, please complete an Online Support Form. or call us, Monday - Friday 1.800.932.1932.
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These policies are subject to change at any time without notice.
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